I'm trying to buy something in your service, but instead I receive an SMS telling me to register for a WyWallet account. Why?
Swedish law demands that all SMS purchases have to be traceable. A WyWallet account is registered and approved, which allows you to purchase goods and services using your mobile phone just like before.
I’m 17 years old and I’m trying to register a WyWallet account. Why doesn't it work?
Swedish law requires that you are over 18 to enter into a legally binding contract. To get an account of your own, a parent or guardian can sign the contract and send it to us.
How long does it take to receive the contract my parents need to sign?
You will receive the contract within a few days. It takes less than a week for us to register the contract and send a confirmation SMS.
I am under 18 and I want to play online with my friends tonight. What can I do?
Ask an adult to add your mobile number to their WyWallet account. There are two ways you can do this: Download the app to your mobile and add that account to an adults account. Another way is to ask the adult to log in to WyWallet, then go to ”Inställningar”, click on ”Lägg till mobil” and follow the instructions.
I want to know how my kids can use WyWallet. How can I do that?
You can add their mobile numbers to your own WyWallet-account. The money will be transferred from your WyWallet-account and you can see what they are purchasing in the app. If they have an account of their own, you can transfer money to them using WyWallet.
Can I use different payment methods on several mobiles, connected to the same WyWallet account?
Yes. You set the preferred method on each phone. One mobile can have an operator invoice, another a credit card with automatic refill and the third a WyWallet invoice.
Can I buy stuff in your service with my prepaid mobile subscription plan?
It is possible if you have a registered prepaid mobile subscription plan offered by 3 or Comviq.
I don’t have a prepaid mobile subscription plan from 3 or Comviq. What can I do?
Use WyWallet to fill up your prepaid account with the amount you wish to use for phone calls. You can use the rest on your WyWallet account for gaming.
Can I pay for SMS purchases with my credit card?
You can add your credit card to your WyWallet account and choose automatic refill. Each time you do a purchase an amount is drawn from the credit card.
When I bought something for 10 SEK, the card was charged with 50 SEK. Why?
50 SEK is the lowest amount allowed for a transaction to your WyWallet-account. The unspent money stays safe in your WyWallet-account.
Does WyWallet add a fee when I do a purchase?
No.
I want to use WyWallet and pay via my ordinary mobile invoice, just like before January 31st.
That is possible. The only requirement is that you have a private mobile phone subscription at Telia, 3, Comviq, Telenor or Halebop.
Where do I choose my preferred method of payment?
You do it by logging in to your WyWallet account on our web page, or by navigating to the preferences section in our smartphone app.
I have downloaded the app and I want to buy poker chips, but I don’t have a clue how to use WyWallet.
You are welcome to use our guide at: http://wywallet.se/handla-online/
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