Customer Support

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Activity overview

Latest activity by Customer Support
  • Customer Support created an article,

    Customer Care - Options

    Tickets can take from 24-72 hrs to be replied to. More info. Choose to use our self service system which allows you to find your queries automatically or take a look at the most common questions we...

  • Customer Support created an article,

    How can I unsubscribe immediately?

    To immediately stop the subscription the in the words STOP to the 5 digit short code from which you are receiving messages (e.g. 60999). You should receive a confirmation message that you are unsub...

  • Customer Support created an article,

    I didn’t know that I had to pay for the service

    We clearly communicate in all our advertisements (on our website, in our commercials and in our welcome message, either visually and/or verbally) what the price per message is and how people can un...

  • Customer Support created an article,

    My child subscribed to the service

    Please note that we clearly communicate in all our advertisements (on our website, in our commercials and in our welcome message, either visually and/or verbally) that you have to be the legal owne...

  • Customer Support created an article,

    I didn't subscribe to any of your services

    The only way to get a subscribed to one of our services is by sending a text message from the subscribed mobile phone (the phone number that receives our service). If you didn’t send an opt-in mess...

  • Customer Support created an article,

    Can you help me to get a refund?

    We can only pay a refund once we have completed an investigation and where refunds are agreed. We agree that refunds should be paid when a breach of regulations has occurred. We will inform you of ...

  • Customer Support created an article,

    Advice on mobile phone call charges

    Calls and texts made to phone-paid/using a mobile phone vary in cost depending on the mobile phone network you're using and your price plan. It's best to check the cost of calling or texting phone-...

  • Customer Support created an article,

    What are SMS/ text short codes

    These are normally four or five digit numbers. Often they begin with 5, 6, or 8 followed by a key word. For example: 81111 VOTE. Before you sign up to an SMS/TEXT service, check that your handset i...

  • Customer Support created an article,

    What if I receive a text message and don't know who it's from?

    If you receive a text message and don't know who it's from, don't delete it. Call your mobile company to see if they can give you any information on the sender and whether it cost you anything to r...

  • Customer Support created an article,

    Advice on landline phone call charges

    Calls and texts made to phone-paid/using a mobile phone vary in cost depending on the mobile phone network you're using and your price plan. It's best to check the cost of calling or texting phone-...